Groupe Maskatel has selected Axiros' AXESS.ACS for the remote provisioning, monitoring and management of its customer premise equipment (CPE) across Maskatel's high- speed data service. Groupe Maskatel is a regional provider located outside Montreal, delivering residential and commercial voice, video and data services in Saint- Hyacinthe, Drummondville, St. Rosalie and Notre-Dame-du- Bon-Conseil, Quebec.
The company chose Axiros specifically for its ability to support and enhance the customer experience, notably around the implementation of use cases such as zero-touch activation and Wi-Fi password reset. Remote management is key to customer satisfaction as it enables the early detection and resolution of problems often before end users are impacted while delivering a high degree of automation for Triple Play services.
Groupe Maskatel Network Architect Philippe Decary said finding the right device management solution was key to meeting corporate goals. We're a small company, and we don't spend as much on marketing as our competitors, he said. We grow and retain our customer base by delivering an exceptional experience; we selected Axiros because we know their products will enable us to continue to do so.
He notes that the flexibility and scalability of the Axiros platform as well as the robustness of its Northbound Interface (NBI) were compelling factors. The bottom line is that AXESS.ACS is the right solution for our company and our customers.