Software calculates manpower needs to meet customer service objectives.

• Position: New Products - Brief Article

Let's say that you have decided to implement a more intense customer service program. You know you will need some extra manpower to meet your customer service goals, but you're uncertain as to exactly how many new employees you will need.

Exametric of San Diego has announced a new software product called Exametric Planner, which will be added to its existing Exametric Workforce Management Suite.

The product is designed to help banks establish an optimal resource plan to support long-term customer service and revenue objectives.

The...