CalCPA member feedback: CalCPA members share managerial tips of the trade.

• Position: Letter to the editor

"I would never ask an employee to do something I would not or could not do myself."

--Wendy Waters, office manager, Shwiff, Levy & Polo, LLP

"I think it's important to learn as much as possible about the people that I have working with me by sharing stories about our families, our challenges and dreams. It makes for a deeper connection and a closer working relationship and, when you care about each other, you can move mountains together."

--Daryl R. Petrick, partner, Bowman Certified Public Accountants

"Hire people you trust, trust the people you hire."

--John D. Sensiba, managing partner, Ireland San Filippo, LLP

"Simply put, using two words with staff results in very positive results: 'Please' and 'Thank you.'"

--Gerald T. Kelly, managing partner, G. T. Kelly & Company, CPA, APC

"I prepare a written set of expectations that includes both what I expect from the staff and what they can expect from me as their manager. This has really empowered my team to take ownership of their work and see it through to completion."

--Crystal A. Ekanayake, partner, Gallina LLP

"Listen with an open mind--quiet those gremlins at the back of your mind that want to interrupt your conversation with 'but' or 'although' or 'however,' and you may really learn something."

--Pamela A, Lee, home equity information management, Bank of America

"Treat everyone with respect, and hold everyone accountable to the same standards."

--Emma J. Swain, CEO, St. Supery Vineyards & Winery

"Take time to look Out for...