Un ayuntamiento virtual.
Author | Otis, John |
Position | Sistema de videoconferencias en Santiago, Chile - TT: A virtual council - TA: video conferencing system in Santiago, Chile |
Teleductos, firma chilena de telecomunicaciones, crea una red municipal de videoconferencias
Para teleductos S.A., Las telecomunicaciones son algo más que teléfonos celulares, módems y cables de fibra óptica: es una forma de combatir al gobierno municipal.
La firma ha instalado en Santiago un sistema de videoconferencias en tiempo real que puede conectar al ciudadano común con cualquier funcionario, desde el alcalde hasta los oficinistas de la sección de licencias de conducir. Es el "primer ayuntamiento virtual" de América Latina.
En vez de hacer largas filas en las oficinas o esperar a que algún burócrata conteste al teléfono, los habitantes de Santiago puede hacer una escala en las paradas del metro, edificios de la universidad y centros comerciales. En 10 puntos distribuidos por toda la ciudad, monitores de pantalla ancha y cámaras de video conectadas por una red de fibra óptica se comunican con el ayuntamiento, donde los empleados contestan preguntas y ofrecen información sobre programas económicos, de turismo y cultura.
Jaime Ravinet, alcalde de Santiago, inauguró el sistema en octubre pasado para una prueba de una semana, pero pronto se convertirá en algo permanente, según Fernando Soro, gerente comercial de Teleductos.
"Los funcionarios municipales querían una forma más fácil de llegar a la comunidad", afirma Soro. "En una semana, recibieron la misma cantidad de indagaciones que antes manejaban en un mes... Es una idea muy positiva que el gobierno reciba la mayor cantidad de opiniones posible", acotó.
Soro agregó que el sistema ha hecho que el gobierno citadino parezca menos intimidante y que...
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