Avoiding employee deviance in the hotel industry: Investigating the mediating effect of trust in leadership

• Published date: 01 February 2022
• Author: Marymagdaline Enowmbi Tarkang,Ali Ozturen,Ruth Yunji Nange
• Date: 01 February 2022
• DOI: http://doi.org/10.1002/pa.2309

ACADEMIC PAPER

Avoiding employee deviance in the hotel industry:

Investigating the mediating effect of trust in leadership

Marymagdaline Enowmbi Tarkang

1

| Ali Ozturen

2

| Ruth Yunji Nange

2

1

Faculty of Economics, Administrative and

Social Science, Istanbul Gelisim University,

Istanbul, Turkey

2

Faculty of Tourism, Eastern Mediterranean

University, Famagusta North Cyprus, via

Mersin 10, Turkey

Correspondence

Marymagdaline Enowmbi Tarkang, Faculty of

Economics, Administrative and Social Science,

Istanbul Gelisim University, Istanbul, Turkey.

Email: memtarkang@gelisim.edu.tr

The current paper observes the effect of ethics in leadership on employees trust,

affective commitments, and deviance behaviors. Ethical behavior, choices of supervi-

sors and managers, and apprehension of the establishments where deviant activities

are supported by workers will be vital. The impression of corrupt morals appears to

be a risk to the achievement of the institution. This study made use of a method

using a convenience sample. Statistics of 264 workers of sampled hotels were used

to obtain the opinions of the respondents about the constructs. Confirmatory factor

analysis, structural equation modeling, and correlation analysis were used to assess

the main consequences and examine the causality among associated variables. The

outcomes displayed revealed that ethical leadership can boost workers' trust in their

leaders. Thus, workers can be successfully devoted to their tasks and have no motive

to indulge in nonconformity actions when they trust in the leadership of their man-

agement. The outcomes showed that trust in leaders by staff definitely influences

affective commitments and were against unconventional deviance behaviors, as seen

from the consequences, outcomes, practical implications, and suggestions rec-

ommended, when making decisions, by future scholars.

1|INTRODUCTION

Institutions are confronted with environmental challenges where cus-

tomers' needs are constantly changing. Commercial environments

need advanced presentation ethics for workers due to globalized and

technical expansions (Belleflamme, Omrani, & Peitz, 2015). Good

communication will help workers and managers whose behaviors are

obviously ethically correct and will encourage supportive relations

with them and their followers. Ethical Behavior on the aspect of man-

agers are a source to help sustain organizations in the wider dimen-

sion (Han, Wang, & Yan, 2019). The hard work and competence of

personnel need to be absorbed by reasonable and classic managers.

Managers have to be lively in order to do a good job. In contrast,

respectable managers react by acting inversely, but definitely, in

diverse circumstances to demonstrate their capabilities and preserve

the accomplishment of establishments. Establishments that encoun-

tered challenges of management Ataay (2018) are greatly influenced.

Scholars have focused greatly on considering the supportive part of

management in ensuring workers' inventiveness and obligation to

their task (Javed, Bashir, Rawwas, & Arjoon, 2017).

In order to cope in today's working milieu, managers must have a

moral work conduct with these planned achievement in consistency

to vital ethics of the institution (Robinson & Bennett, 1995). Deviance

(DEV) activities have become a growing topic in current circum-

stances; staff who are likely to shape the sustained trust in leadership

develop dedication to tasks and avoid deviant deeds. In the working

environment, DEV actions have currently become an increasing sub-

ject of interest. Countless researchers who have worked on DEV have

reported issues in communication, but the extent of personal–

institutional relation has been absent in studies in general, and in the

hospitality sector in Cameroon in specific. This study provides vital

key suggestions as given below. Countless different events have been

linked to the edifice of the institution, such as theft, sexual harass-

ment, absence from work, disturbances, working environment pres-

sure, deceit, and taking more breaks hours (Demir & Tutuncu, 2010).

This portends the security of the institute and its employees. In the

past decades, the construct of ethical leadership has been given maxi-

mum attention in organizations as a result of strict government laws

and heightened pressure from the media (Ko, Ma, Bartnik, Haney, &

Kang, 2018). Nevertheless, studies that are related to this topic have

Received: 25 April 2020 Revised: 9 June 2020 Accepted: 17 July 2020

DOI: 10.1002/pa.2309

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https://doi.org/10.1002/pa.2309