Aspect announces Aspect Quality Management 2.5.1.

Author:Schelmetic, Tracey E.
Position:Customer Inter@ction NEWS
 
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Aspect Software, Inc. recently announced the general availability of Aspect Quality Management 2.5.1, a solution designed to simplify the call recording and quality management process. The latest release of Aspect Quality Management includes integration with Aspect Spectrum ACD. With this added integration, the quality management and full-time recording solution is available to all users of the Aspect Signature ACDs, including Aspect CallCenter ACD. Aspect Quality...

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