Are self-service deposit terminals coming to the branch?

• Position: MARKETING NEWS - Brief article

SELF-SERVICE TERMINALS ARE BECOMING MORE COMMON in grocery stores and airports. Will they become popular in banks as well?

The majority of consumers are receptive to the idea of self-service deposit terminals inside the branch, according to a recent survey by Synergistics Research Corp. Atlanta. Seventy percent of the respondents said they were either "very" or "somewhat" interested.

"Easing branch congestion in the teller line is an ongoing objective for many providers as they move to reconfigure branches," says William H. McCracken, CEO of the company. "Placing self-service terminals in the branch for the purpose of handling deposits may represent an ideal solution that...