APHSA Announces 2019 Recipients of ISM Awards of Excellence.


The American Public Human Services Association (APHSA) is pleased to announce the award winnen for the 2019 IT Solutions Management for Human Services (ISM) Awards of Excellence. ISM, an affinity group of APHSA, recognizes and promotes excellence in health and human services information technology at its annual national conference. Award winners were recognized at a September awards luncheon in Milwaukee, WI. Awards were presented in the following categories; the recipients are as follows:

Collaboration Across Boundaries

This award recognizes the use of technology to support collaboration and/or integration that crosses traditional program or organizational boundaries. The Commonwealth of Kentucky was selected as the winner for its development of the Kentucky Engagement Enterprise Suite. The system was designed to provide more holistic workforce training and education services, as a partnership between the Cabinet for Health and Family Services (CHFS) and the Education and Workforce Development Cabinet. Three portals were integrated with the eligibility system of CHFS, allowing a seamless flow of information between citizens, community partners, and both agencies. The commonwealth worked with Salesforce on this initiative.

Best Use of Technology for Operations--Internal Focus

This award recognizes an agency's effort to define and implement a solution that enhances and improves the internal productivity and/or efficiencies for their own workforce. Twelve agency programs were nominated in this category and the ISM peer review committee selected the Child Protective Services Mobile Investigator program from the Michigan Department of Health and Human Services to be recognized for its use of hyper-agile methodology to deliver technology within 60 days to support the new business vision for the agency.

Best Use of Technology for Customers--External Focus

This award recognizes the innovative use of technology to enhance and expand external service delivery to H/HS clients. For the first time, three different organizations--Accenture, IBM Watson Health, and KPMG--nominated the same program, underscoring the strength and depth of their collaborative effort on the program, and thus the review committee selected the obvious winner, the City of New York Human Resources Administration's AccessHRA digital platform. AccessHRA is being recognized for its user-centered design interface, which has modernized New York City's approach to providing public...

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