Alaska Computer Brokers.

• Position: Business Profile: Advertisement

AN ALASKAN SUCCESS STORY-DELIVERING TECHNOLOGY THAT WORKS!

Founded in 1986, Alaska Computer Brokers has grown over the years into a technology sales and service organization with a strong presence around the state. ACB has found success in a very competitive marketplace due to its ability to continually adapt to changing market conditions and technologies and its focus on customer satisfaction.

"Meeting customer needs with a high level of customer satisfaction is critical to our success," says Russell Ball, owner of Alaska Computer Brokers. "We have worked hard to structure our organization to meet all of our clients' needs and we are constantly surveying them to help ensure that we provide the highest possible levels of service." ACB pays close attention to the surveys and can react quickly to any comments that would allow them to take better care of its clients.

"We find our clients have two basic needs," says Ball. "Some clients have basic product procurement needs and others are looking for turnkey solutions or services to specific business problems." To meet these different client needs, ACB is divided into two groups: the Product Sales Group and the Business Solution Group.

"Our Product Sales Group's mission is to respond to our clients' needs for technology with the most competitive prices, best availability and greatest convenience to the purchaser," says John Stenehjem, Manager of the Product Sales Group. This is done with a knowledgeable staff that is focused on attaining the highest levels of customer satisfaction possible. "Products can be purchased via the phone, in our stores or via the Web."

The primary mission of the Business Solutions Group is to provide customers with the best technology solutions designed to satisfy specific company needs. This is accomplished by meeting with clients to gain an understanding of their businesses and by designing solutions that solve the customers' unique requirements.

"Our philosophy is to learn as much as we can about our clients' businesses, identify the business need and develop a solution to that need. We never implement technology for technology's sake," says Shawn Purviance, the Manager...