Airport Business News Alert - North America.

 
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New York (AirGuideBusiness - Airport Business News North America) Jun 3, 2013

A4A: FAA-imposed flight delays should not count against airlines Airlines for America and the Regional Airline Association asked the Department of Transportation to exclude April flight delays due to federal furloughs of air traffic controllers. The airlines said the delays should be excluded because flights were "delayed for a specific and unique government cause." May 31, 2013

Global air traffic rose in April, IATA says Global air traffic increased in April, boosted by passenger demand in emerging markets such as Africa, the Middle East and Asia, according to the International Air Transport Association. "Passenger demand continued to grow in April, extending the positive trend that has been developing since late 2012," said Tony Tyler, IATA director general and CEO. May 31, 2013

5 ways to give criticism more effectively It's tough to give criticism in ways that don't simply cause the target of your feedback to shut down and stop listening, writes Kevin Daum. To criticize people more effectively, pick the right setting and moment, be clear about what you're trying to achieve, and do your best to set out the problem clearly and let the person recognize what's gone wrong. May 31, 2013

A4A: Flight delays caused by furloughs should not count Airlines for America and the Regional Airline Association asked the Department of Transportation to exclude April flight delays due to federal furloughs of air-traffic controllers. The airlines said the delays should be excluded because flights were "delayed for a specific and unique government cause." May 31, 2013

Court approves FAA-American Airlines settlement A U.S. bankruptcy judge approved a $24.9 million settlement between American Airlines and the Federal Aviation Administration over alleged safety violations. American spokesman Paul Flaningan said the agreements allow the carrier to "take another step toward a more seamless integration with US Airways." May 31, 2013

Column: 6 activities to keep morale high Mike Marchev offers six motivational activities, such as thanking a key client and praising a star employee, that can help keep spirits up in the workplace. Staying busy with these activities also can help fight off the negative mood that commonly crops up this time of year, Marchev writes. May 31, 2013

Small-business savvy: Tips from the experts Plan ahead, create the right culture and grow the right leaders: Those are the three pieces of top advice that business experts have for anyone running a small company. "I think the No. 1 advice I would give a small-business owner is to have a clarity of what you want to achieve. What are you trying to accomplish?" said Sudershan Shaunak, who directs the Small Business Development Center at MiraCosta College in Oceanside, Calif. May 31, 2013

Let social media feedback guide your business model Many companies incorrectly interpret complaints from social media followers as a problem inherent to social media instead of as a sign something is wrong with the business model, Carrie Kerpen writes. Using the problems that face flash sale sites as an example, she advises businesses to acknowledge issues to customers, respond quickly to complaints and use feedback from social media users to generate insights about the business. May 31, 2013

Column: Tips for benchmarking call conversion ratios Calculating for the reservations call conversion ratio allows hoteliers to gauge the effectiveness of their reservations call center or office, writes Doug Kennedy, president of the Kennedy Training Network. To ensure accuracy in computation and benchmarking procedures, hoteliers should use automated tracking systems or, if this isn't feasible, develop simplified data forms for manual collection, Kennedy writes. May 31, 2013

How to keep your customers satisfied It takes vision and a sense of corporate identity, not just technological or strategic fixes, to win over customers and earn their continuing loyalty, writes Brian Solis. "The future of business starts with defining the desired customer experience you want people to have when they think of your brand and when they use your product," Solis writes. May 31, 2013

Macquarie Infrastructure Company Announces Successful Refinancing of Atlantic Aviation Macquarie Infrastructure Company LLC (MIC) announced that its Atlantic Aviation subsidiary has successfully refinanced all of its previously outstanding long-term debt. On May 31, 2013 Atlantic Aviation drew down the full amount on a 7-year, $465 million term loan repaid fully a like amount of bank debt due in October 2014. In addition to the term loan, Atlantic Aviation has been provided with a $70 million revolving credit facility that it expects to draw on to fund growth projects and expansion. The revolving credit facility was undrawn at closing. OWe are pleased to have completed the refinancing of Atlantic AviationOs long-term debt on attractive terms. The business is now appropriately capitalized for the next phase of its history,O said James Hooke, Chief Executive Officer of MIC. OThe refinancing allows Atlantic Aviation to distribute its substantial free cashflow to MIC and MIC, in turn, to distribute a portion of the cash to its shareholders as an element of its quarterly cash dividend.O The interest rate on the new term loan is LIBOR plus a 2.50% margin. The LIBOR component has a floor of 75 basis points. MIC expects to hedge the floating rate (LIBOR) component for approximately six years using either an interest rate swap or a cap. The cost of the hedge would be in addition to the stated interest. The cashflow lockup covenant in the term loan facility is based on Atlantic Aviation having a leverage ratio of not more than 4.5x (debt to EBITDA over the trailing twelve month period) over the first two years of the facility and not more than 4.25x thereafter. At closing the leverage ratio was 3.50x. May 31, 2013

Hawaii Governor releases $21.8 million for airports, highways statewide Gov. Neil Abercrombie today announced the release of more than $21.8 million for capital improvement projects (CIP) for state airports and highways that will further stimulate HawaiiOs improving economy and job environment. OOur stateOs economy is growing stronger, and it is important that we maintain this positive momentum by continuing to invest in priority capital improvement projects [ETH] particularly those maintaining and upgrading our transportation infrastructure, which is essential to island commerce, business, the visitor industry, and our way of life,O Gov. Abercrombie said, adding, OAs I directed upon taking office, the state Department of Transportation is restructuring its procurement process and will ensure proper training and implementation of strong, centralized controls to meet standards required by law.O Allotment of funds for the following priority projects, identified by members of the state Legislature, has been approved by the Governor: Airports $6,340,000 [ETH] Honolulu International Airport, Oahu [ETH] Pavement reconstruction for Runway 4R to comply with applicable Federal Aviation Administration (FAA) requirements $4,750,000 [ETH] Kahului Airport, Maui [ETH] Construction for repaving a portion of Runway 2-20 to comply with applicable FAA requirements $2,700,000 [ETH] Honolulu International Airport, Oahu [ETH] Construction to replace 12 passenger loading bridges at the Ewa Concourse $1,250,000 [ETH] Kahului Airport, Maui [ETH] Planning funds to prepare technical studies and an Environmental Impact Statement (EIS) related to proposed Runway 2-20 improvements $1,075,400 [ETH] Honolulu International Airport, Oahu [ETH] Airfield lighting improvements for Runway 4L to comply with applicable FAA requirements $100,000 [ETH] Kapalua Airport Aircraft Rescue and Fire Fighting (ARFF) Station Expansion, Maui [ETH] Additional construction to complete the station expansion with the addition of a two-bay garage and storage structure Highways $1,380,000 [ETH] Kuhio Highway Intersection Improvements, Kauai [ETH] Design and construction to improve traffic flow and safety in the area by widening the intersection and creating left-turn storage lanes at the intersection of Kuhio Highway and Kapaka Street $1,150,000 [ETH] Statewide Planning and Research Program, Fiscal Year 2013 [ETH] Planning and research activities related to the development, management and operation of transportation systems and facilities in the state (Highway planning and research is a prerequisite to continued receipt of federal highway funds)...

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