Airline News - North America.


New York (AirGuide - Airline News North America) Nov 27, 2011

Abercrombie & Kent Save Time and Money with Abercrombie & Kent's New Airport Concierge Service. A new service allowing travelers to whizz through security and customs at airports has been launched around the world by luxury travel company Abercrombie & Kent. Calling on nearly 50-years of travel expertise A&K has launched Airport Concierge that will see passengers treated like VIP's and given the smoothest and quickest journey through more than 200 airports worldwide. Customers can be met at the steps of the aircraft and guided through security, customs and immigration. A&K Airport Concierge also includes luggage assistance, transfers in executive vehicles from the airport to the travellerOs city destination and vice versa, city guided tours to give the traveller a geographical and cultural insight to a location, and access to airport lounges even if a business or first class ticket is not held. Stuart Nassos, Chief E-Commerce Officer for Abercrombie & Kent, said, OTime is money. We want to ensure our customers donOt waste valuable time navigating the airport when they could be accomplishing their objectives. By providing travellers with a knowledgeable airside representative to meet them at the aircraft and fast-track them through customs and immigration, baggage claim and arrivals, our new Airport Concierge is ideal for the business traveller with a minimum amount of spare time.O Should travellers require an airport transfer, the airport chauffeur service offers a range of executive vehicles or limousines with professional English-speaking drivers. The guide can take customers on a driving tour of the city highlights to give them a greater geographical understanding of their destination. Guides can offer city life advice, including where to eat out, tipping and etiquette, so travellers can start their stay well equipped with local knowledge. In addition, A&K Airport Concierge provides departures assistance, whisking travellers through check-in and security to get them onto their flights quickly and effortlessly. OGone are the days of lengthy security queues, scrutinising notice boards or following directions in a foreign language,O added Stuart Nassos. OWith A&K Airport Concierge, youOll be inside the airport lounge or on your flight in no time.O A&K Airport Concierge VIP packages start from UKP183 and are available for single independent travellers or for groups in over 200 of the worldOs largest airports in destinations including; Hong Kong, Beijing, Shanghai, Delhi, Tokyo, Singapore, Bangkok, London, Amsterdam, Johannesburg, Dubai, Cairo, Frankfurt, Munich, Madrid and Zurich. Nov 16, 2011

Air China, GoGo Airline. Beijing-based Air China launched its first live trial of GogoOs inflight entertainment system and intra-cabin connection service on a Boeing 737-800 Beijing-Chengdu route Tuesday, becoming the first Chinese airline to provide passengers with free inflight entertainment. CA said it would continue the trial flights through Dec. 31 and plans to promote this service on its Airbus A321 Beijing-Shanghai route soon. CA also teamed with state-run telecom carrier China Telecom to explore the possibility of allowing use cell phones and Internet service on its aircraft. The companyOs goal is to provide broadband Internet access on all flights, which is expected to take place early next year. Hainan Airlines and Shenzhen Airlines also plan to provide Internet service on domestic flights but have not yet received CAAC approval, citing safety concerns. Nov 18, 2011

Alaska Airlines Alaska Airlines Launches Daily San Diego-Honolulu Flights. Alaska Airlines today launched its second Hawaii market from San Diego with a new daily nonstop flight to Honolulu , on the island of Oahu. The service complements the airline's existing daily nonstop flight between San Diego and Kahului , Maui , which started in October 2010. Hawaii flights are operated with Boeing 737-800 aircraft, accommodating 16 passengers in first class and 141 in the main cabin. Inflight service includes Hawaii -themed meals for purchase in the main cabin, complimentary meal service in first class and Alaska Airlines' digEplayer, a personal entertainment system offering a variety of movies, television shows, music and other features. Nov 17, 2011

American Airlines American's Suite of Mobile Products Gives Customers the Gift of Convenience During Busy Holiday Travel Season. Anticipating the busy holiday travel season, American Airlines is reminding customers to access its suite of mobile products to ensure ease and convenience throughout the travel experience with proactive notifications and important information at their fingertips. American's suite of mobile offerings makes the airline accessible on more devices and through more channels than any other carrier, underscoring American's commitment to keeping customers connected while on the go: [yen]American Airlines Mobile App [ETH] American's mobile app displays updated gate and time information and allows customers to check in for flights and retrieve mobile boarding passes before they get to the airport. The app also offers airport maps, a link to purchase a one-day Admirals Club[umlaut] pass, and Sudoku on certain devices. American's mobile app is available for Android*, BlackBerry*, iPhone[umlaut], iPad[umlaut], iPod touch[umlaut], Windows[umlaut] Phone, the Barnes & Noble NOOK Color Reader's Tablet*, and now Amazon's Kindle Fire. [yen]Multi-Passenger Check-In [ETH] American Airlines customers with Apple and Android devices can now check in for other travelers on their reservation using American's mobile app. [yen]Mobile Boarding Passes [ETH] American continues to expand its Mobile Boarding Pass functionality, which allows customers to scan a 2-D barcode to get through security checkpoints and American Airlines gates. Mobile boarding is now available at 77 airports around the world [ETH] 68 in the U.S. and 9 international. [yen]Flight Status Notifications [ETH] Visit the Notification Center at and sign up to receive automatic updates on gates, times and baggage claim areas via email, voicemail or text message. Customers can also set up notifications for friends or family picking them up from the airport. [yen]FLYAA Text Option [ETH] Send a text message with a flight number and airport code, or just the flight number, to FLYAA (35922) and receive an instant text response with gates, times and baggage claim areas. [yen]Inflight Wi-Fi [ETH] When traveling on a Wi-Fi-enabled aircraft, passengers can purchase Gogo[umlaut] inflight Internet on their laptops, tablets or smartphones. Customers who do not purchase Wi-Fi access are still able to access American's app and free of charge. In addition, American and Gogo are offering a free 10-minute Wi-Fi session to all passengers on Wi-Fi-enabled aircraft from Dec. 25, 2011 , to Jan. 2, 2012 . "Whether our customers are vacationing for the holidays or flying to see family and friends, our mobile products are here to simplify their travel and make for a better overall experience," said Andrew Watson , American's Vice President [ETH] Customer Technology. "And with so many new apps and mobile offerings available, our customers are sure to find the right mobile tool to fit their personal device or style [ETH] be it our popular mobile app for smartphones like the iPhone or devices like the new Amazon Kindle Fire. This holiday travel season has been simplified to meet our customers where they most want to be met [ETH] through their personal technology." Nov 15, 2011

American Airlines American Airlines, Vail and Beaver Creek Join to Offer the Chance to Win an Amazing Ski Vacation. American Airlines and Vail and Beaver Creek, Colo. today announced they are offering an opportunity to win one of six amazing ski trips. The promotion highlights the skiing and family activities offered in Vail and Beaver Creek , as well as the extensive service operated by American and American Eagle to the area through Eagle County Airport (EGE). The sweepstakes will run from Nov. 14 to Dec. 12, 2011 , and offers the following prizes: [yen]One Grand Prize featuring a seven-night trip for four people to Vail and Beaver Creek , which includes 200,000 AAdvantage[umlaut] miles, luxury accommodations, ski rentals, lift tickets, ground transportation to and from Eagle County Airport, and more. [yen]Five First Prizes featuring a four-night trip for two people to Vail and Beaver Creek , which includes 100,000 AAdvantage miles, luxury accommodations, ski rentals, lift tickets, and ground transportation to and from Eagle County Airport. "American offers great service to eight destinations in Colorado , including Vail and Beaver Creek . When customers book on, they get our lowest price guarantee and the opportunity to earn AAdvantage miles on everything they purchase," said Richard Elieson , American's Managing Director [ETH] Interactive Marketing. "With the holidays approaching, we're excited to give our customers the chance to win a fantastic ski vacation." American and American Eagle offer convenient service to Vail and Beaver Creek with nonstop flights from Chicago (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), and New York (LGA and JFK). Nov 14, 2011

American Airlines American Airlines Increases Service to Venezuela. American Airlines, a member of the oneworld[umlaut] alliance, today announced it is expanding its Venezuela service by increasing the number of weekly flights between New York and Caracas . Beginning Nov. 18 , American will add three flights per week between John F. Kennedy International Airport (JFK) in New York and Simon Bolivar International Airport (CCS) in Caracas , offering flights on the route five days per week, up from two days per week. American flies the route with a Boeing 757 aircraft with 188 seats. American first began service to Venezuela, its...

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