Airline News - North America.

Position::Company overview
 
FREE EXCERPT

New York (AirGuide - Airline News North America) Oct 23, 2011

Aeromexico Aeromexico started 2X-weekly Guadalajara-Las Vegas service and daily Mexico City-Caracas Boeing 737 service. Oct 19, 2011

Allegiant Airlines, Delta Airlines, JetBlue Airways and US Airways Long Beach, Calif., airport grants slots to Delta, JetBlue, US Airways. Long Beach Airport in Long Beach, Calif., has granted three daily slots vacated by departing Allegiant Airlines to Delta Airlines, JetBlue Airways and US Airways through a lottery. The carriers will begin service after Allegiant makes its last flight out of Long Beach on Nov. 28, and are set to announce destinations soon. Oct 19, 2011

Allegiant Travel The Northland Escapes to Phoenix Just in Time to Dodge Old Man Winter. Allegiant today inaugurates low-cost, non-stop travel service between Duluth, Minn., and Phoenix-Mesa, Ariz. The company, known for its exceptional travel deals, is offering fares as low as USD99.99*one-way between both cities. The carrier will also reward four adventurous travelers with free tickets to Phoenix-Mesa for showing up at the Duluth International Airport with their bags packed. "We are extremely pleased to expand the Allegiant brand of low-fare, non-stop, jet service in the Northland area," Andrew C. Levy, Allegiant Travel Company President, said. "This is an exciting new addition for our company and our customers as we launch the only non-stop service between Duluth and Arizona. This new service comes at the perfect time for Duluth residents to take advantage of our great deals on vacation packages while escaping the cold winter months." The new flights operate twice weekly between the Duluth International Airport (DLH) and Phoenix-Mesa Gateway Airport (IWA) with service Friday and Monday. Flights depart Duluth at 7:45 p.m. arriving in Phoenix-Mesa at 9:10 p.m.Flights depart Phoenix-Mesa at 1:55 p.m. arriving in Duluth at 7:05 p.m. (all flight times are local). The company partners with more than 70 of Arizona's most exciting hotel properties, including: Arizona Biltmore, Wigwam Golf Resort & Spa, Arizona Golf Resort, Hyatt Place Phoenix-Mesa, JW Marriott Desert Ridge Resort & Spa and The Phoenician. Allegiant provides low-cost car rental service through its partnership with Alamo Rent a Car. Oct 21, 2011

American Airlines American Airlines is expanding it curbside check-in to international flights. It is available to all customers traveling to an international location, including countries that require a visa, making American the only airline to provide a convenient service of this kind. Since September, American has been expanding the enhanced service to 28 airports that currently offer domestic curbside check-in, including American's cornerstone markets -- Los Angeles, Dallas/Fort Worth, Chicago O'Hare, Miami and at New York's John F. Kennedy International Airport. Thirty-one additional U.S. markets will offer the new services by the beginning of November. For more information, visit www.aa.com/curbside. Oct 20, 2011

American Airlines, British Airways, Iberia Real Customer Benefits Delivered as Joint Business Reaches Its First Anniversary. The transatlantic joint business between American Airlines, British Airways and Iberia continues to strengthen its position as it reaches its first anniversary. The joint business allows the three airlines to cooperate commercially on flights between the United States, Mexico, Canada and Puerto Rico and the European Union, Switzerland and Norway. More than 12 million people have traveled on the joint business in the last year to 40 gateway cities in North America and Europe. New routes, aligning of schedules, combining services and a greater number of fares are all customer benefits that have come to life in the past year. Customer benefits introduced in the last year have included: [yen]Better departure and arrival times between top UK-U.S. cities as American and BA's schedules were aligned. For example, flights to New York from London Heathrow now depart every hour, on the hour between 1 p.m. and 8 p.m. [yen]The six oneworld[umlaut] Global Support Centers, which help customers transferring through the airlines' networks, have assisted more than 250,000 customers, resulting in significant increases in customer satisfaction scores. [yen]The airlines have joined up to sell each other's flights in more than 2000 markets, up from just a few hundred prior to the launch of the joint business. [yen]The ability to book a flight on joint business services and manage those bookings across any of the airlines' web sites. [yen]Aligning of generous policies and an increased opportunity to earn and redeem and upgrade through the three airlines' frequent flyer programs [yen]Creation of many corporate deals providing new or existing clients with aligned account management, coordinated pricing and joint contracts across the three airlines on transatlantic routes. [yen]Sixty policies have been consolidated in order to give customers more consistency such as the option for customers traveling in Business or First across the joint business to check in three bags. [yen]Three joint lounges have opened [ETH] Miami, Denver and, just this week, Philadelphia. [yen]New services have been launched: New York JFK-Budapest and Chicago-Helsinki (operated by American), London Heathrow[ETH]San Diego (operated by BA) and Madrid[ETH]Los Angeles and Barcelona[ETH]Miami (operated by Iberia). [yen]A sharing of cabin services such as the introduction in American Airlines First Class of a turndown service complete with quilted bed topper, pajamas and slippers and in BA's First Class the introduction of ice cream sundaes and warm nuts. [yen]Co-location of the three airlines offices and staff at Chicago, Frankfurt and New York to streamline working practices. There are many improvements coming to American Airlines, one which includes taking delivery of the biggest aircraft order in aviation history. Beginning in 2013, American will introduce to its fleet 260 aircraft from the Airbus 320 family and 200 aircraft from the Boeing 737 family. This, together with the airline's existing orders for Boeing 737s, Boeing 777-300s and Boeing 787s, will transform American's fleet to become the youngest and most fuel-efficient among its U.S. airline peers in approximately five years. Separately, American is investing in products and services to enhance the onboard travel experience. Later this year, American will introduce in premium cabins on select flights Samsung Galaxy Tab* 10.1 devices for inflight entertainment [ETH] making the airline the first North American airline to offer a branded tablet inflight. American led the industry this year as the first North American airline to test and implement entertainment on demand, an inflight streaming video product available on American's fleet of 767-200s. Also, American recently introduced renowned chefs Richard Sandoval and Marcus Samuelsson to its culinary team, providing customers with new signature menu items onboard. British Airways has just launched its biggest brand campaign in a decade with the promise 'To Fly. To Serve'. The campaign focuses on the people of BA and what they do every day to make flying special. New 777-300ERs are being integrated to the fleet and BA takes delivery of A380s and 787s in 2013. Customers are benefiting from better food and wine and enjoying the new World Traveller, World Traveller Plus and First Class cabin. The airport experience is improving further with the opening of Heathrow Terminal 5's third satellite, known as T5C and Gatwick receiving a $98 million revamp. Technology is helping the airline deliver better customer service with changes to ba.com and iPads for cabin crew. Iberia is investing in the renovation of part of its long haul fleet. Between fall 2012 and spring 2014 it will receive 16 Airbus A330-300 aircraft, which are 15 percent more fuel efficient than the aircraft that they replace. As part of this improved environmental performance, Iberia is involved in different projects to use biofuel. Last Monday the company staged Spain's first commercial flight powered by biofuel; it was an Iberia Airbus A320 flying from Madrid to Barcelona, using a mixture of 75 percent conventional jet fuel and 25 percent biofuel derived from the camelina sativa plant. Iberia is also investing in its products and services. A new Business Class cabin in long haul flights and enhancements in the long haul Economy Class will be ready by the end of 2012, with a total investment of USD267 million. Customers are also enjoying Iberia's new culinary team that includes chefs Paco Roncero, Ramon Freixa, Tono Perez and Dani Garcia, each of them having two Michelin stars. Oct 17, 2011

American Airlines, Etihad Airways American Airlines and Etihad Airways, the Abu Dhabi-based national airline of the United Arab Emirates, today announced they will offer passengers the opportunity to redeem frequent flyer miles on flights booked on each other's networks. Starting today, members of American's AAdvantage[umlaut] program and Etihad Airways Etihad Guest frequent flyer program will be able to redeem miles on eligible American Airlines flights and eligible Etihad Airways flights. This follows the June 1 announcement that the airlines would allow passengers to earn miles across their respective networks. Oct 18, 2011

American Airlines, Virgin America Social media users were more negative than positive about US airlines on social media in the last 12 months, with intense hatred for a handful of carriers accounting for most of the negativity, according to a new social media analytics report from Amplicate. The report found that 57% of all opinions on social media about US airlines were negative over the last 12 months, with American Airlines (AMR), United Airlines (UAUA) and US Airways (LCC) incurring most of the hatred. American Airlines was the most hated airline over the last 12 months (...

To continue reading

FREE SIGN UP