Airline News - Europe.


New York, Geneva (AirGuide - Airline News Europe) Sep 4, 2011

Boeing 787 gets US, European certifications. The Boeing 787 Dreamliner was awarded FAA and EASA certifications Friday. FAA Administrator Randy Babbitt presented the U.S. Type Certificate at a ceremony at BoeingOs Everett, Wash., facility. Patrick Goudou, executive director of EASA, presented the European Type Certificate. Boeing Commercial Airplanes president and CEO Jim Albaugh said, "Certification is a milestone that validates what we have promised the world since we started talking about this airplane. Aug 29, 2011

British Airways British Airways Cabin Crew to use iPads to Revolutionise Customer Service. British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air. The iPads enable cabin crew to have prior awareness of customer preferences and a greater understanding of each customer's previous travel arrangements, allowing them to offer a truly bespoke, personalised service. The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne. When all the passengers have boarded and just before the doors are shut, cabin crew are currently handed a long scroll of paper, listing up to 337 customers. With the new iPads cabin crew will simply refresh their screen when the doors have closed through wireless 3G networks and they will have a complete list of passengers on board. Bill Francis, British Airways' head of in-flight customer experience, said: "The iPad is already allowing us to offer a more personalised onboard service, but the possibilities for future development are endless. We're receiving great feedback from cabin crew and customers already. It allows the crew to offer the thoughtful service they want to deliver and customers are treated as valued guests." The iPad is currently being trialled with 100 cabin crew with the aim to roll it out to all senior crew members across the airline in the coming months. Aug 30, 2011

British Airways British Airways Provides East Africa Relief Flight. British Airways has flown a relief aircraft...

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