9. Technical Difficulties

• Library: South Carolina Rules Annotated (SCBar) (2020 Ed.)

9. TECHNICAL DIFFICULTIES

(a) Point of Contact.

The point of contact for an Authorized E-Filer who is experiencing difficulty E-Filing a document is the South Carolina Judicial Department Information Technology (IT) Helpdesk at the telephone number or email address listed on the South Carolina Judicial Department's website, www.sccourts.org. The IT Helpdesk is open during the hours listed on the website and in the E-Filing application. Authorized E-Filers are encouraged to E-File documents during normal business hours in the event a problem with an Electronic Filing occurs.

(b) Electronic Filing System Technical Failure.

The Electronic Filing System is deemed subject to a Technical Failure on a given day if the System is unable to accept filings continuously or intermittently over the course of any period of time greater than one hour after 12:00 p.m. that day. Technical Failures will be communicated to Authorized E-Filers by announcing them on the E-Filing web page and through email alerts.

(c) Other Technical Difficulties.

Other technical difficulties include malfunctions of an Authorized E-Filer's equipment, software, hardware, or internet connection that prevent the EFiler from successfully E-Filing a document.

(d) Problems with Filings.

Where a Technical Failure of the Electronic Filing System or a technical difficulty prevents an Authorized E-Filer from submitting a document for Electronic Filing, and...