SEPTEMBER 18-21, 2016
PHOENIX CONVENTION CENTER
HYATT REGENCY PHOENIX | RENAISSANCE PHOENIX
WESTIN PHOENIX | PHOENIX, ARIZONA
49th ISM Annual Conference COOL SOLUTIONS IN THE VALLEY OF THE SUN
ISM Annual Conference
Sunday, Sept. 18 to Wednesday, Sept. 21, 2016
Professionals from all over the nation and beyond, and across a broad spectrum of health and human service practice areas, both business and technology.
Phoenix Convention Center Phoenix, AZ
Phoenix Convention Center Hyatt Regency Phoenix Renaissance Phoenix Westin Phoenix
JOIN THE CONVERSATION
ISM has gone digital! Stay up-to-date during ISM2016 on Facebook, Twitter, and Linkedln for live updates, photos, and more! #ISMPHX
WELCOME TO ISM2016
SEE YOU IN PHOENIX!
It is an honor to welcome you to Phoenix, AZ for the 49th Annual Information Technology Solutions Management for Human Services (ISM) Conference to be held September 18-21. While the temperatures outside tend to be a bit warm, inside the Phoenix Convention Center, the 2016 conference agenda features Cool Solutions in the Valley of the Sun.
The ISM Annual Conference draws professionals from all over the nation and beyond, and across a broad spectrum of health and human service practice areas, both business and technology. As always, the conference agenda will be packed with sessions showcasing state and local government successes, cutting-edge solutions and ideas from the industry sponsors, and observations and initiatives from our federal partners. Agenda themes are shaped around how IT can assist health and human service (HHS) programs in meeting today's challenges, and include the following:
The ISM Executive Advisory Council and the American Public Human Services Association (APHSA) Leadership team are also excited to launch the first APHSA Emerging Leaders Program at ISM. Private- and public-sector staff, nominated by their organizations, will have an opportunity to participate in several sessions focused exclusively on leadership development.
Each year, a local charity providing critical services in the host city is identified and participants and sponsors contribute to that organization's cause. As HHS professionals, we share values of giving back and paying it forward. These values are reflected in ISM's "Technology for a Cause" tradition. This year we are delighted to support Childhelp, a Phoenix-based nonprofit charity focused on breaking the cycle of child abuse across the nation. Visit the ISM conference website for details on how to participate in and support the #FiveTooMany campaign.
This special section provides an overview of ISM2016, including agenda highlights, featured speakers, lodging and registration information, the Emerging Leaders program, Childhelp, and conference events and activities. Detailed information about the conference, including registration can be found at http://www.ismconference.rom.
We sincerely look forward to seeing you in Phoenix, your 2016 destination for Cool Solutions in the Valley of the Sun.
ISM President and Deputy Director, Operations Arizona Department of Economic Security
Tracy Wareing Evans
Executive Director, American Public Human Services Association
DISCOVER A SOLUTION FOR YOUR ORGANIZATION AT ISM2016
The 49th ISM Annual Conference has a full agenda with more than 30 general and breakout sessions covering a broad spectrum of topics and solutions within health and human services (HHS). Agenda themes for this year include Data Analytics, Agile/Modularity Methodology, Disruptive Technology, Service Delivery, Federal Guidance, Leadership, and Security.
ISM2016 increases the focus on data and the expanding role of data analytics in HHS. In the current political climate, HHS agencies are under increasing pressure to show measurable improvement in the lives of citizens who are served, not just timely delivery of benefits. Agency leadership is now looking at client outcomes. This demands that agencies develop innovative approaches to data being captured, along with mining that data to provide meaningful guidance in creating positive outcomes for citizens.
On the topic of "big data," this year's agenda moves the discussion from theoretical to practical. ISM2016 includes sessions that demonstrate how to apply data analytics to improving client outcomes. You will also see how nontraditional sources of data, when added to the mix, provide case managers with a more holistic view of the client, opening paths to new approaches for targeted delivery of services. Past conferences have focused on integration of programs and increased data sharing. Although a client or family may appear to have been well served through more efficient benefit programs, this increased amount of data, when properly analyzed, can provide case managers with new insight on ways to work more effectively with clients, moving them closer to realizing their potential.
One emerging idea with potential for improved outcomes is in the area of cognitive and behavioral science.
There is increasing research on how the brain functions in various situations and on the impact trauma and environmental conditions have on decision-making. The use of data analytics is proving to be very valuable in providing effective approaches to administering services, which, in turn, is producing more promising outcomes. ISM2016 sessions dive deeply into this topic, explaining how it can impact delivery of child welfare services and help clients make better decisions.
Traditionally, data analytics has been used in fraud detection and prevention. While this staple continues to be a part of the discussion, ISM2016 takes a new look at how analytics can help guide program cost reductions, beyond the traditional approach of doing more with less. Data analytics provides an opportunity for improved resource allocations and program policy changes that more effectively meet the challenges of budget cuts. One area of particular interest is how the use of data is proving to be an effective weapon in addressing the opiate crisis challenge.
The good news about data analytics is that the specter of working with "big data" is not some large and expensive project that takes years to produce results. Advancements in technology are now making the challenge not about the software, but about the questions program decision-makers have and how best to address them. With a greater focus on program integration and data sharing, coupled with new tools found in the marketplace, we can anticipate a wealth of information and knowledge resulting in continued outcome improvements for our citizens and a more efficient and effective organization able to respond quickly and intelligently to new challenges.
Traditional system development methodologies, like Waterfall, cannot keep pace with rapid advances in technology and changing business requirements and program priorities. While the movement to agile and modular systems to quickly deliver value has been growing in the HHS community for some time, recent federal mandates for modular implementations from the Centers for Medicare and Medicaid Services (CMS) and the Administration on Children, Youth, and Families (ACYF) have set in motion an irreversible movement away from lengthy waterfall implementations toward a more agile, modular approach to new HHS system development and modernization. Make no mistake; this is a seismic event for state HHS IT and program management. The traditional technical and program organizational infrastructure and the culture of managing and overseeing HHS IT initiatives...