4 Better call IT.

• Position: STATELINE - Cost savings and efficiency gains - Brief article

How can states lower the cost of providing public services while making them easier for constituents and businesses to use? Magic won't help, but technology might. In a new report, the Information Technology and Innovation Foundation highlights the cost savings and efficiency gains some states already have achieved by, for example, replacing routine government employee tasks with self-service tools on the internet, mobile devices...