Alteva.

Position:CUSTOMER INTER@CTION NEWS

Alteva (www.altevatel.com) has switched on what may be the first on-demand video auto attendant. Alteva's IP-based Video Auto Attendant offers a video stream that could be a recording of people reciting "Press 1" options to callers, or it could be much more robust, such as with graphical cues to help customers reach the appropriately skilled live agents. Video Auto Attendant includes Video Voicemail, which allows users to leave a visually recorded voice message. And in place of "hold" music, Video on Hold presents the user with streaming video which could include live events, commercials...

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