The Genesys workforce.

Position:CUSTOMER INTER@CTION NEWS

The Genesys Workforce Optimization suite, part of Alcatel-Lucent's Genesys 8 software solutions suite (www.genesyslabs.com), has been combined with the Genesys platforms intelligent routing functionality. It includes and enables staff planning and scheduling, work delivery, real-time control and adjustments, data analysis and performance gap correlation and talent...

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