10 steps for success from a Master Certified Coach.

Author:Levine, Terri
Position::Leadership CENTRAL
 
FREE EXCERPT

We can't make our employees and co-workers more considerate, helpful, honest and so on, but if everyone were to develop these 10 leadership attributes, our workplaces would be better and more productive places.

  1. Don't be judgmental. Look for and recognize the good in yourself and in others. We are all capable of so-called "good" and "bad" behaviors and we all have our "good" and "off" days. Being different is not threatening; it is not "bad," it is just "different." Embrace the differences and be happy for the variety. Likewise, forget the concepts of "right" and "wrong." Being judgmental wastes time and cuts you off from opportunities and meaningful relationships.

  2. Show respect. Don't make the mistake of thinking your rights are the only ones that count. Don't ignore the other person's rights. Respect is not about material issues or where one sits on the social ladder. Respect is acknowledging another human being's dignity and treating them how you wish to be treated yourself.

  3. Be a good listener. How often do you really listen to other people? How often do you plan what you are going to say next while they are talking, or allow your mind to drift off onto something else instead of concentrating on their every word? It takes practice to be a good listener, but in being one, you are showing respect and in a position to better comprehend the real message being given to you. You avoid misunderstandings and missed instructions.

  4. Be interested--not interesting. This goes hand in hand with being a good listener. People love to talk about themselves and will delight in the opportunity to do so, so ensure you ask questions and take an interest in what they are telling you. Count the number of times you use "I' in your conversations. Judging, arguing points, interrupting the conversation and using "I" a lot are sure signs you need to review your communication skills.

  5. Respond from your heart. We tend to respond to others using our head, not our heart. We formulate stories about us, we defend our ego, or we judge other people or what they have said. If we respond from our heart, we can respond with understanding and a sense of connection. Find something good to say about people and to people. Build people up--don't knock them down.

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