Vol. 44 Nbr. 2, June - June 2015
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- The public manager: the next generation.
- Serving the customer and the federal workforce.
- The linchpins of leadership.
- Making public procurement strategic.
- Apps Kickstart civic engagement.
- Training asset maps: projecting regional workforce needs.
- 360 feedback: from insight to improvement.
- Improving customer service must be an agency priority.
- Delivering cross-agency customer service.
- Streamlining government services in the digital age.
- Using customer feedback proactively.
- Applying design thinking to citizen service.
- What will bad customer service cost government?
- Chief Management Officer for the DoD: does it matter? A CDMR study examines how DoD has implemented Congress-mandated chief management officers-finding both accomplishments and criticisms.
- Diversity and inclusion is an agency imperative: aside from regulatory and legal imperatives, a growing body of research verifies that an inclusive organizational culture is a competitive advantage--even for government agencies.
- Anyone can attain power: understanding the key elements of power can help anyone attain and leverage influence and authority--even those working in public service.
- Can we fix the GS position classification system?
- What really engages the federal workforce?
- Improving engagement using the languages of appreciation.
- Are you REDI? OPM's strategic recruitment and engagement strategy aims to create a more diverse and engaged workforce.