Vol. 132 No. 1, January 2021

Index

• Hall of Shame Unmasks Winners for 2020: $80-billion pandemic of insurance fraud.
• Big 'I' Leaders Among Top D.C. Lobbyists.
• MSO Announces Partnership with Optima Siu.
• PIANY CIC and CISR Programs Online.
• The Oft Unheard Skill: Listening: Seven Simple Ways to Turn Up the Volume on Leadership and Client Service.
• INSURANCE ADVOCATE.
• THE POST COVID CONSUMER: Buyers Unmask New Plans To Shave Costs And Shred Cares.
• A Fable of Fraud: ZIFL publishes this Story at Holiday Time Every Year. I Hope You like it Again.