Nbr. 20, January 2015
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- Get a clue: how entrepreneurs can manage the service experience to differentiate themselves & provide value propositions that maximize customer satisfaction.
- Franchise business ownership: a comparative study on the implications of military experience on franchisee success and satisfaction.
- Benefits of chamber of commerce membership: large vs. small population centers.
- Options for improving gender equity at top levels of management in corporate America.
- Market entry in the U.S. Airline Industry.
- The role of reputation and signaling in highly fragmented industries.