Vol. 30 Nbr. 8, January 2012
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Index
- Plantronics headset line exudes UC dominance.
- Social media is responsible business.
- Uncovering treasure: new solutions enable businesses to realize the richness of customer data.
- NICE talk about actionable intelligence.
- Improving agent performance for the multichannel contact center.
- Intelliverse makes a comeback with new ION platform.
- Making sense of social media.
- Aspect.
- Convergys Corp.
- Interactive Intelligence Group Inc.'s.
- UserVoice.
- Voxeo.
- Zultys.
- C3/CustomerContactChannels.
- Calabrio Inc.
- Frost & Sullivan.
- generationE Technologies.
- M5 Networks.
- Arcaris 'Gamifies' the call center.
- IvyTalk spreads the message.
- The case for remote agents.
- Fast, cheap or good - pick two?
- Driving customer loyalty in a mobile world.
- TMC, customer interaction solutions magazine congratulate CIS product of the year award winners.
- Building better business relationships, one call at a time.
- The business value of consolidating and centralizing communications.
- Proposed legislation would discourage call center offshoring.