Vol. 30 Nbr. 7, December 2011
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- Gary and Mary West: improving health care through disruption.
- Five things customer service operations need to improve.
- Interactive Intelligence introduces Quick Spin cloud contact center trial Portal.
- The intersection of customer effort and first call resolution.
- Working backward toward social media.
- Shifting from mass marketing to one-to-one marketing.
- Innovating the back office.
- Listening on all channels.
- Not just another pretty face Hold-Free aims to improve customer service.
- Zeacom answers the call for Fidelity Communications.
- Buyers' guide 2012.
- Alphabetical listings.
- Altitude software.
- Enghouse interactive.
- Ic: InfoCision the highest quality call company in the world!
- Interactive Intelligence.
- A customer IP communications system roadmap.
- Customer interaction space sees M&A.