Vol. 30 Nbr. 6, November 2011
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- Marketing consistency is key in building brand, business.
- Does your brand have friends?
- Virtual agents: home-based CSRs deliver new benefits to the contact center.
- It pays to be positive: the cost benefits of a positive call center culture.
- DVS helps organizations leverage the contact center as a competitive differentiator.
- Enhancing agent communications.
- Kuhn offers vision of industry trends.
- Cutting customer churn in the collections business.
- Capturing the value of voice, e-mail information.
- Breaking business boundaries with virtual contact center efficiency.
- CIS congratulates TMC Labs Innovation Awards winners.
- Home agents: the big game changer.
- Considering the customer experience.