Vol. 30 Nbr. 11, May 2012
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- New tools and data help carriers address customer care.
- 10 Questions to ask when developing a social media response strategy.
- Opening doors: what to consider in launching a social care program.
- Is it time to meet your customers on social media?
- Video chat meets customer service.
- The virtual call center: what's new in Al, at-home agent and cloud-based offers.
- Contact centers, unified communications, the cloud and you.
- OAISYS talks multichannel session recording.
- Getting your goat: Interactive Intelligence takes interesting approach to grab attention.
- Amcom Software Inc.
- Global Industry Analysis.
- Interactive Intelligence Group Inc.
- Radish Systems.
- Spanlink Communications.
- Workforce management: WFM solutions may be more beneficial & attainable than you think.
- Employee engagement - what workers want.
- Radialpoint helps carriers, CE outfits support the networked home.
- TMC congratulates CRM Excellence Award Winners.
- Humanizing business process automation: optimizing performance for employees and customers.
- Take a number.