Vol. 29 Nbr. 9, February 2011
Index
- Making social media your business.
- Two sides of social media.
- Social CRM insights.
- Avaya.
- Empathica.
- Interactive intelligence.
- Radish systems.
- Sipera.
- Zoho.
- Staying on the UC wave.
- Unlocking the feedback.
- Cloud-based communications: trends, benefits and drivers.
- Demanding customers, demanding skills.
- Cleaning up issues with mobile CRM.
- Customer Interaction Solutions' 2010 MVP Quality Awards.
- Mining the social channel for customer gold.