Vol. 29 Nbr. 8, January 2011
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Index
- 9 social CRM tips for 2011.
- Is social CRM a byproduct of business ignorance?
- Presidio Networked Solutions on 2011 industry trends.
- AltiGen communications.
- Cedar point communications.
- Cisco.
- HyperQuality.
- Interactive intelligence.
- InvisibleCRM.
- ManageEngine.
- Nexidia's.
- Noble systems corporation.
- Oaisys.
- Satuit technologies.
- Hearing (and heeding) social customer commands.
- Applying CRM ingenuity.
- Hosted versus on-premises contact center solutions.
- From QM to QM.
- Workforce management that "flies".
- Customer Interaction Solutions' 2010 Product of the Year Awards.
- To improve quality and profits get rid of "HR".