Vol. 29 Nbr. 12, May 2011

Index

• Amazon EC2 outage: what the experts tell us.
• Increase satisfaction, put scheduling in the hands of your customers.
• SIP Print's on-target contact center applications.
• Knowagent's Matt McConnell on contact center workforce issues.
• Anametrix.
• BatchBlue.
• CosmoCom.
• CTI Group.
• Drishti-Soft.
• Echopass.
• Nimble.
• Parature.
• Sage North America.
• Salesforce.
• SAP.
• Transera communications.
• WorkFlex solutions.
• Recording the developments.
• Changing needs, changing shores.
• Optimizing agent performance in a real-time world.
• Tuning up workforce management.
• The UC taste test.
• Customer Interaction Solutions magazine's 12th annual CRM Excellence awards.
• Getting it right on social media.