Vol. 29 Nbr. 12, May 2011
> SIGN UP FREE
Index
- Amazon EC2 outage: what the experts tell us.
- Increase satisfaction, put scheduling in the hands of your customers.
- SIP Print's on-target contact center applications.
- Knowagent's Matt McConnell on contact center workforce issues.
- Anametrix.
- BatchBlue.
- CosmoCom.
- CTI Group.
- Drishti-Soft.
- Echopass.
- Nimble.
- Parature.
- Sage North America.
- Salesforce.
- SAP.
- Transera communications.
- WorkFlex solutions.
- Recording the developments.
- Changing needs, changing shores.
- Optimizing agent performance in a real-time world.
- Tuning up workforce management.
- The UC taste test.
- Customer Interaction Solutions magazine's 12th annual CRM Excellence awards.
- Getting it right on social media.