Vol. 35 No. 9, November 2003
Index
- Banknorth Group Inc., Portland, Maine, has purchased two insurance agencies.
- Centerpost Corp.
- Citizens Business Bank.
- Compete Inc.
- Fall River Five Cents Savings Bank.
- Financial Publishing Services.
- Florida Trust Co.
- Pentegra Group.
- Synovate.
- Union Bank.
- Fair Isaac Corp., San Rafael, Calif., has acquired NAREX Inc., a provider of analytic solutions for collections and recovery.
- Fidelity Information Services Inc. has agreed to buy WebTone Technologies Inc.
- InfoUSA, Omaha, and Alterian, Chicago, have signed an agreement to expand their strategic partnership.
- Merchant Services Inc.
- PCi Corp. has formed a strategic relationship with FNIS/Empower, a wholly owned subsidiary of Fidelity National Information Solutions (FNIS).
- Progeny Marketing Innovations of Nashville, Tenn., and First Data, of Denver, have teamed up to market a new small-business benefits program to merchants across the United States.
- Shareholders of CSB Financial Corp., Teaneck, N.J., have voted to approve the merger of CSB and Lakeland Bancorp Inc.
- The custom publisher, McMurry of Phoenix, Ariz., has formed an alliance with Lawrence Ragan Communications, Chicago.
- Fly with your angels (profitable customers).
- Target direct mail according to 'distance from the branch'.
- Cohort of the month: a look at some sample customer segments, together with an overview of their key characteristics.
- Ideas that work.
- Another casualty among prepaid cash cards.
- ATM operators exploring new revenue options.
- Certification news.
- Rising identity theft.
- Idea bank.
- More advertising is not the answer.
- Work/life balance more critical than ever.
- Plugging the deposit drain: sometimes outright customer defection is not as big of a problem as incremental deposit erosion. One way to hold on to dollars is to develop a steady stream of new products that appeal to customers as their financial behavior evolves--and they make the transition from one life stage to another.
- No deposits, no returns: everyone wants to raise core deposits. But don't rely on a strictly financial solution: increasing the rates you pay out. Instead, use a marketing approach--customer service enhancement. That's the cost-effective answer.
- For starters ...: you can't' ignore the young-adult market (sometimes called the 'starter market'). The age group 15 to 25 spends $460 billion annually. But don't expect them to follow the same banking behavior of their parents. To connect with them, you'll have to alter your marketing mind-set.
- Watch and manage your customer flow.
- To everything there is a season.
- Home Equity Portfolio Profitability System.
- Identity--theft problems in the loan authorization process.
- Two prospecting packages for credit grantors introduced by TransUnion.
- A new how-to book for bank salespeople.
- Retail Channel software.
- Stop checking-account customer attrition!(marketing product from Specialty Direct Marketing Inc.) (Brief Article)
- TowerGroup offers research membership program.
- Carousel display added to literature holder collection.
- The new alchemy: turning transaction data into gold.
- Creating Customer Evangelists.
- Evangelists and purple cows.
- Winners named for Arkansas Chapter Ad Awards contest.
- Purple Cow: Transform Your Business By Being Remarkable.
- New ABA/Datatrac website will provide competitive rate information for bankers.
- Calendar 2004.
- Chapter events 2003.
- The 2004 CFMP exam schedule.
- Service directory.
- Fax for facts.
- Debit cards vs. checks.