New Technology, Work and Employment
- Publisher:
- Wiley
- Publication date:
- 2021-02-01
- ISBN:
- 0268-1072
Issue Number
- No. 35-2, July 2020
- No. 35-1, March 2020
- No. 34-3, November 2019
- No. 34-2, July 2019
- No. 34-1, March 2019
- No. 33-3, November 2018
- No. 33-2, July 2018
- No. 33-1, March 2018
- No. 32-3, November 2017
- No. 32-2, July 2017
- No. 32-1, March 2017
- No. 31-3, November 2016
- No. 31-2, July 2016
- No. 31-1, March 2016
- No. 30-3, November 2015
- No. 30-2, July 2015
- No. 30-1, March 2015
- No. 29-3, November 2014
- No. 29-2, July 2014
- No. 29-1, March 2014
Latest documents
- Dynamic exploits: calculative asymmetries in the on‐demand economy
On‐demand service firms secure market power by cultivating and operationalising calculative asymmetries between the platform and labour. In this article, I analyse dynamic (or ‘surge’) pricing as an exemplary calculative technique. I show how the asymmetrical application of price‐setting allows firms to leverage control at the aggregate level while maintaining the façade of autonomy at the individual level, thereby legitimising workers’ classification as independent contractors but solving the coordination problems that the classification introduces. The article complements and extends previous critical research into the platform or ‘on‐demand’ service economy by analysing how management scientists model and simulate on‐demand marketplaces. I consider management science to be a calculative technique for optimising operational efficiency. A critical review of management science provides novel insights into platforms’ efforts to monopolise calculative agency at the expense of other market participants. The article concludes by considering implications for broader critiques of platform labour management.
- Issue Information
- Wobblies of the World: a global history of the IWW
- Austerity and working‐class resistance: survival, disruption and creation in hard times. Edited by Adam Fishwick and Heather Connolly (eds) (2018), London, New York: Rowman & Littlefield International, 225 pages, £27.95
- Making gigs work: digital platforms, job quality and worker motivations
Technology has driven new organisations of work and employment relationships, rendering changes that would have been unimaginable just a decade ago. The rise of digital platforms has not only enabled new forms of work activity but also transformed the way workers find new opportunities. This development, referred to as gig work, is distinct from traditional employment in that it is mediated through online platforms. While we can somewhat objectively designate traditional job characteristics as ‘good’ or ‘bad’, designating gig work itself as ‘good’ or ‘bad’ overlooks the fact that workers are inclined to evaluate the quality of their jobs according to their own individual needs, priorities, backgrounds and other circumstances—even if those jobs are objectively the same. Unlike previous scholarship on gig work, which has viewed job quality largely from a platform‐focused perspective, this article takes a worker‐centric approach and provides a typology of gig workers. The typology demarcates how gig work is used and indicates key attributes that differentiate how workers approach such jobs. Moreover, the typology reveals heterogeneity in gig workers’ motivations, characteristics and intentions. Consequently, platforms with ‘bad’ job quality characteristics can still offer work that some workers will see as ‘good’ and vice versa.
- Technologies in caregiving: professionals’ strategies for engaging with new technology
This article explores the adoption of new technology in organisations that provide senior citizen care. Inspired by Niklas Luhmann’s systems theory, we study how technology reduces complexity by identifying client needs and ensuring predictability in service delivery. However, how technologies are adopted in practice is not determined by technology since it is also structured by care‐workers' continuous decision‐making. Against this backdrop, we explore how technologies alter the conditions for decision‐making in two settings of elderly care, and we describe how care workers seek to adapt technologies to their practical needs as well as conception of care ethics. Developing a systems theory approach, the article eschews a priori assumptions of technological constraint on care‐workers’ professional autonomy, offering a more open‐ended exploration of diversified strategies for coping with new technology. Our case studies show that employees develop diversified strategies for technology adoption, including both non‐usage, heated resistance, excessive embrace, and creative adaption.
- Women’s work: how mothers manage flexible working in careers and family life.
- Cabin crew conflict: the British Airways dispute 2009–11
- Work, ICT and travel in multinational corporations: the synthetic work mobility situation
Theorising the relationships between information communication technology (ICT), travel and work continues to preoccupy researchers interested in multinational corporations (MNCs). One motivation is the desire to understand ways of reducing demand for and the negative consequences of business travel. Existing studies offer, however, little in the way of theoretical explanation of why situations that require travel arise in the first instance and how they might be avoided. To address this shortcoming, this paper analyses two case study engineering consultancy MNCs to develop a novel sociomaterial perspective on the role of travel and ICTs. It introduces the concept of the synthetic work mobility situation which highlights the way ICT and travel exert agency that constitutes ways of working and the organisational form of MNCs. The concept also recasts questions about ways of reducing demand for travel as questions about ways of reconstituting the sociomaterial organisation of the MNC.
- Challenging male dominance through the substantive representation of women: the case of an online women’s mentoring platform
This article analyses the design of an online mentoring platform—for women by women—in a high‐technology, male‐dominated UK industry: aviation and aerospace. Based on interviews with professionals and managers, we analyse the journey of the women involved and contribute to the understanding of the role of women (individually and collectively) in challenging gendered norms in a male‐dominated industry through the theoretical lenses of ‘critical actors’ and ‘critical mass’. We combine these concepts, usually seen as mutually exclusive, to explain the success of the online platform. We show how a small number of self‐selected critical actors represented, listened and responded to the needs of the women in their industry, thus achieving the substantive representation of women. We also argue that while critical actors were key to its inception, the mentoring platform now needs a critical mass of women to ensure its success.
Featured documents
- Getting caught between discourse(s): hybrid choices in technology use at work
Winner (1977, Autonomous Technology, Cambridge, MA: MIT Press, 77), in defense of technology determinism, cautioned against ‘throwing out the baby with the methodological bathwater’. His concern was that in so doing STS research would underplay, or be unable to account for, the effects that...
- Online privacy in job recruitment processes? Boundary work among cybervetting recruiters
This article addresses various ways that cybervetting recruiters (re)construct boundaries around the public–private division. Based on interviews with 37 recruiters in Sweden, we show how the practice of cybervetting is legitimised by the recruiters’ descriptions and accounts in relation to various ...
- The impact of development of customer online banking skills on customer adviser skills
The object of this article is the development of customer banking skills as a result of using online banking and its impact on the competence of customer advisers in face‐to‐face customer contacts. The main results show that online banking enables customers to develop a range of banking skills....
- Looking for people, places and connections: hindrances when working in multiple locations: a review
Mobile multi‐locational workers move a lot spatially, utilise different locations for work and communicate with others via electronic tools. This article presents an analysis of previously published empirical studies focusing on mobile workers' experiences of hindrances in five types of locations....
- Refiguring creativity in virtual work: the digital‐material construction site
In this article, we advance the question of how creativity is emerging in new virtual work configurations. We take two steps: first we draw on theoretical perspectives from phenomenological anthropology to engage an understanding of creativity as emerging through a relationship between the...
- Social support in the workplace between teleworkers, office‐based colleagues and supervisors
This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences...
- The constitution of ‘third workspaces’ in between the home and the corporate office
This study analyses the constitution of commercially provided work spaces situated in between the home and the corporate office. These new workspaces are enabled by digital network technologies. Theoretically, this new category of contemporary business spaces is conceptualised as ‘third workspaces’,...
- Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality
Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on...
- ‘From boom to where?’: the impact of crisis on work and employment in Indian BPO
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....
- Articulation work from the middle—a study of how technicians mediate users and technology
This article studies the work performed by technicians in a large demonstration project, EcoGrid 2.0, in the Danish island Bornholm. Based on observations of household visits conducted by technicians, we demonstrate how these act as ‘middlemen’, mediating and linking together the smart technology...