Summary
Total quality management in accounting firms
Total quality management (TQM) programs are starting to replace more traditional quality control programs even in accounting and auditing firms because TQM addresses systematic problems rather than focusing on performance issues. TQM identifies customer needs and then considers how the current work process is planned or implemented to achieve those needs. Poor employee performance is considered a symptom of a problematic work process. TQM also emphasizes teamwork over individual effort and requires ongoing reviews of customer needs and work process efficiency.See the full content of this document
Extract
TQM and CPA firms.
The introduction of mandatory practicemonitoring programs has drawn increased attention to the issue of quality control in CPA firms. In 1988, American Institute of CPAs members approved a bylaw amendment requiring all AICPA members active in the practice of public accounting to be associated with an AICPA-approved practice-monitoring program. Beginning in 1990, members effectively required all CPA firms with publicly traded audit clients to participate in the self-regulatory programs ...
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