'Telephone triage' is 'risky business' for nurses.

Nursing Law's Regan ReportVol. 46 Nbr. 10, March 2006

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'Telephone triage' is 'risky business' for nurses.

CASE ON POINT: Kaiser Foundation Health Plan, Inc. v. Ayon-Alexandre, No. H 028061 (Cal.App. Dist.6 3/7/06)

ISSUE: There is an inordinate amount of risk in attempting to assess a patient by telephone. However, the very nature of a hospital's telephone help line puts nurses mannin...

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