Get results: improve your accounting firm processes using Lean Six Sigma: renewed focus on efficiency and quality can beef up profitability.
Journal of Accountancy › Vol. 209 Nbr. 1, January 2010
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Get results: improve your accounting firm processes using Lean Six Sigma: renewed focus on efficiency and quality can beef up profitability.
EXECUTIVE SUMMARY
* Inefficient processes affect the services your firm provides and, ultimately, client satisfaction and overall profitability. The Lean Six Sigma concept is a holistic approach that can be applied to your firm's processes to help identify waste and increase efficiency. * Measure efficiency based on a new system of metrics that includes: understanding the voice of the client, both internally and externally; identifying the steps that your firm is taking that add or do not add value; and using lead and cycle time more efficiently. * Identifying and quantifying waste is a step toward helping your firm implement solutions that can improve the effectiveness of the overall process. Examples of categories of waste include: defects, overproduction, underutilized talent, inventory and excess processing. * The Lean Six Sigma method includes: identifying the needs of your internal customers and making sure yo...See the full content of this document
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