Errors Don't Hurt ... Necessarily.

• Position: Managing bank errors positively - Brief Article

I It's the error that isn't fixed to the customer's satisfaction that can do you in. In fact, a satisfactory resolution to a customer's problem may even raise your status in his eyes, according to a recent report from Minnesota-based Barlow Research Associates Inc.

In its copyrighted Middle Market Analyst's Journal, Barlow says bank errors may offer an opening for new sales opportunities, assuming that the client is satisfied with your resolution. Clients who are satisfied with a bank's...