Summary
The only similarity you might consider between hernia surgery and filing an auto insurance claim is that both can be rather painful. However, case studies presented at CUES' CEO Institute III this spring at the University of Virginia's Darden Graduate School of Business Administration demonstrated several similarities between these experiences as provided by two vastly different companies. Progressive Insurance Co's Concierge Program and Shouldice Hospital's hernia operations share several business-model attributes. For executives looking to take their credit unions successfully into the uncertain future, the three-year CEO Institute can assist by providing top-notch education in strategic planning, organizational effectiveness and leadership.
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No, this isn't a bad joke. And in most cases, the only similarity you might consider between hernia surgery and filing an auto insurance claim is that both can be rather painful.
However,...See the full content of this document
