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COPYRIGHT GALE, Cengage Learning. All rights reserved.
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from April 2004
Last Number: December 2012
[Content not included in vLex Global Academic]
Year 2004
Paul Moxley didn't start his career as a banker. Instead, the new chairman of the Texas Bankers Association graduated from Trinity University in San Antonio with a degree in construction engineering. Timing, as well as advice given to him by an executive with Trammel Crow in Dallas, led Moxley to switch careers. Today, Moxley is president of one of the state's fastest growing banks, and he is also leading the nation's largest state banking association. His bank, Texas State Bank, is a subsidi...
10 Elements of Service Excellence
The service cultures and performance of more than 200 retailing operations, half of which were retail bank branches, were examined. The study found that retail units with greater levels of service leadership and great service cultures exhibited higher levels of organizational performance. A model of organizational service leadership was designed which comprises 10 dimensions for success in service and performance. These elements or ingredients must exist within an organization's culture to pr...
Preparing Our Successors to Carry On the Torch
Frost Bank Named Southwest Regional Bank of the Year
Texas Business Leaders Remain Optimistic
Banking Jobs Attractive to New Grads
Mercantile Bank to Merge with State National
How Was Your Convention Experience?
Linking Executive Momentum and Compensation to Shareholder Value
Raising the Bar for Next Year's Convention
Summertime Signals Senior Management Summit
Banks Not Required to Verify Homebuilder Registration
For the first time, homebuilders are required to be registered in the State of Texas. The Texas Residential Construction Commission Act provides homeowners and builders an opportunity to resolve differences through an administrative process prior to pursuing a legal action. In addition to a state-sponsored inspection and dispute resolution process, the act provides for the adoption of limited warranties and building and performance standards, management of task force groups, the voluntary cer...
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