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from April 2004
Last Number: December 2012
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According to a recent survey conducted by Office Team, employees and their managers agree on at least one thing: A lack of open, honest communication takes a heavy toll on morale. That was the response given by 52% of executives and 30% of workers when surveyed recently by the Menlo Park, Calif.-based firm about factors that negatively affect the workplace mood.
Most marketers are used to working on the proverbial shoestring budget from time to time. In the case of a recent campaign created by $249 million CP Federal Credit Union of Jackson, Mich, the budget was extremely modest - at a tad under $200 - and the shoestring turned out to be golden. For "Fading Places Into New Spaces," CP FCU won the first-ever GMA Golden Shoestring Award. Presented as part of the 2004 CUES Golden Mirror Awards at CUES Marketing, Operations & Technology Conference, ...
An article in the most recent Emerging Trend Advisor from FIND/SVP (www.findsvp.com), a knowledge services company based in New York City, claims employee stress is on the rise - and it's taking a toll on many organizations' human resources departments. Some opportunities to respond are listed.
According to James E Neal Jr, managers and executives can do a great many things increase their level of job security-make smart educational choices, identify personal danger signals, become vital to their organization, encourage delegation, improve their communication skills, keep up with technology, and display ethics and loyalty. One of the most important, says Neal, author of Job Survival Strategies: A Guide for Turbulent Times, is to excel in and improve your overall management skills.
In today's world, it's important to understand how change can impact an organization. That's true whether you're talking about a small, family-owned business or a huge, multi-national conglomeration. And it's certainly true of credit unions - both big and small. That's one of the many lessons Sheilah Montgomery learned at CUES' CEO Institute I, held April 4-9 at The Wharton School at the University of Pennsylvania, which focused on strategic and scenario planning. According to Montgomery, pr...
Without constant monitoring and adjustments to environmental shifts, we find ourselves uncomfortable in an unpredicted environment. The same can happen in the business world. Many a failed or struggling firm learned too late the importance of installing "thermostats" to monitor its business, economic, customer preference, staff performance/satisfaction, competitive, technological and product development environments. Franck Schuurmans, Ph.D., CAE, director of nonprofit practice for Decision ...
Providing a variety of benefits to meet many needs is critical, says Candice Quinn, an attorney in the Fort Lauderdale firm of Fisher & Phillips LLP (www.laborlawyers.com), where she has practiced in the ERISA and tax areas, with a technical emphasis on employee compensation, benefits and retirement plans for more than 17 years. For employers, including credit unions, she says, the dollars are limited and the benefit needs are great. The more that employers are sensitive to this new envir...
Nike, with sales associate turnover anywhere from 100% to 400% each year, has a constant need for training. But classroom training isn't a viable option at most retail outlets. The company developed an online training tool called the "Sports Knowledge Underground." The program is meant to appeal to the 16- to 22-year-old employees' familiarity with video games.
E-mail rules suggested to avoid litigation are: 1. Strategic e-mail management reduces liabilities. 2. Manage employees' e-mail use. 3. E-mail belongs to the employer, not the employee. 4. E-mail can come back to haunt you. 5. There is no one-size-fits-all e-mail policy.
In a survey, chief financial officers said that, on average, they work through the noon hour a minimum of three days a week. Working through lunch is increasingly common for executives faced with greater responsibilities that must be managed with fewer resources, says Paul McDonald, executive director at Robert Half Management Resources.
One way for a CU to assure that it has a clear sense of purpose is to create mission and vision statements. These statements encapsulate, in at most a few paragraphs, the essence of a CU's purpose, for the present and into the future. Mission and vision statements also have a purpose themselves, notes Carol Weichman, board chair at $155 million Family Trust Federal Credit Union. It's a lot easier, she notes, to go into a strategic planning session when we have these statements as our road ma...
Businesses in America are in a new age. Well-publicized scandals have eroded the public's confidence in corporate management and have reduced people's tolerance of ethical shenanigans. And the bad press doesn't stop with for-profit businesses. Recent scandals involving allegations of mismanagement and fraud in nonprofit organizations have affected the perception of all nonprofit organizations and their ability to manage themselves, says Dottie Johnson, associate executive director of the Non...
There are several key technologies that will drive the future world of lending for credit unions: 1. Web services, 2. credit scoring, 3. electronic, business-to-business information exchange, 4. work flow and document management, and 5. e-signatures. There are exciting new loan technologies coming to the fore from a multitude of market vendors. Credit unions have the opportunity to migrate to newer and more robust loan platforms, but they should ensure a disciplined process is used to ma...
The Community Partnership Loan Program joins Alternatives Federal Credit Union with non-profit community organizations to increase lending to the non-profits' clients. The partner non-profit identifies a borrowing need among its clients, such as loans for emergencies, security deposits or vehicles, and Alternatives FCU helps design a loan program to meet this need. The non-profit partner drafts the loan policy, proposes the loan guidelines and outlines the criteria for those who should get a ...
Producing a competitive credit card program can be a tough proposition, given the flurry of offers clogging consumers' mailboxes. However, many industry participants agree credit unions would do well to give special consideration to their card programs. It is through these programs that they can forge better relationships with existing members and quite possibly attract new members. It's a well-accepted fact that the more products you put in a member's hands, the deeper that relationship is g...
When Jackie Wright became business development officer for $680 million Spokane Teachers Credit Union two years ago, she was immediately given the assignment of building an aggressive select employee group recruitment campaign with limited resources. Wright proved up to the task. She developed a plan for recruitment of SEGs - or Community Business Partners, as Spokane Teachers CU calls them. While her goal was 12 new CBPs over a 12-month period, she recruited 21 new companies to add to the C...
Robyn Pratt found inspiration for one of her most successful campaigns by looking into the faces of General Technologies Federal Credit Union's members. As VP/marketing at this $140 million CU in Irving, Texas, Pratt understands that successful marketing campaigns make a connection with their targeted audience. With the "New Faces of Checking" campaign, Pratt and her team, including Marketing Assistant Renee Hays, helped the CU take the top honor at April's 2004 CUES Golden Mirror Awards cer...
CUES has released a groundbreaking new publication, 2010 Scenarios for Credit Unions: An Executive Report, that is designed to give credit union leaders a broader view of the future marketplace. This report builds on the information and analysis published in an earlier work, 2005 Scenarios for Credit Unions: An Executive Report, focusing on different issues and new future scenarios.
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